The Fine Print
We are strongly committed to letting you know how we will collect and use your personal information. The policies below are applicable to data and information collected via Her Again’s website located at www.weareheragain.com (“the Website”).
Information We Collect
We collect two basic types of information from you in conjunction with your use of our Services: Personal information and non-personal information. Personal information is information that you may supply to us, as described more fully below.
Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, and mailing address. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of our Services and the Internet.
There are a number of circumstances in which you may supply us or our agents with your personal information. The following lists the most common ways in which we may collect your personal information.
- Signing up for our mailing list
- Joining as a member of Her Again
- Request for support or other assistance
- Any other place on the Website where you knowingly volunteer personal information
In addition, when you interact with the Website, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Website (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:
- Non-identifiable demographic data such as age, gender, and five-digit ZIP code as part of collecting personal information
- Device information about your computer, browser, mobile device, or other device that you use to access the Website. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
- Analytics and usage information about your use of the Website.
- Additional “traffic data” and log files such as time of access, date of access, software crash reports, session identification number, and referring website addresses.
- Other information regarding your use of the Website.
- We may also gather and use information about you from publicly available third-party sources.
Collection of Your Source IP Address / Location Information
We may collect and store location information about you on the Website and associated with your account that you volunteer on the Website or enable through the Website or your device. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you request to be deleted. We do collect and store your device’s source IP address which may disclose the location of your device at the time you access the Website.
How Do We Use Your Information?
We use your personal information and other non-personal information, such as your location information, to learn from you to help us personalize and continually improve your experience on the Website. We may use your Personal and Non-Personal Information in the following ways:
We use your personal information to provide, support, understand and improve the Services. As part of providing the Services we may also send you service announcements, technical notices, updates, security alerts and support-related messages related to your account or transactions with us, through the Services or by email.
For security, compliance, fraud prevention, and safety, we may use your personal information as we believe appropriate to investigate or prevent violation of the law or our Terms of Service; to secure the Services; to protect our, your or others’ rights, privacy, safety or property; and to protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
For compliance with the law or legal claims, we may use your personal information as we believe appropriate (a) to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) where permitted by law in connection with any legal investigation; and (c) to prosecute or defend legal claims.
How Do We Share Your Personal Information?
We do not disclose information about your Personal Information collected online to any companies not part of Her Again. In no event will we sell or rent your Personal Information as part of a customer list or similar transaction.
We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected by our Website is stored in secure operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
How Long Do We Keep Your Information?
Following termination or deactivation of your account, Her Again, its Clients, Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about the termination or deactivation of your account, please contact us directly at firstname.lastname@example.org.